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  • Category: Chennai

    Good response from MTC bus officials

    Nice exp in MTC bus... :) ... useful for people travelling in chennai buses

    True Incident happened for a lady who is a commuter in Chennai MTC!!

    "" I m working in Chennai One(Thoraipakkam), Chennai. I usually travelby
    Metropolitan Transport Corporation(MTC) bus, from jain college stop (Which
    is near to my office) to tidel park and from Tidel park I will catch train,
    to home. MTC bus coming from kelambakkam(19B,21H) mostly wont stop in tidel
    park in early days. So I usually prefer to get into T51 bus, which will
    stop in tidel park stop. After some time 19B started stopping in tidel park

    Today while returning from office at around 8.30 pm, I was in a hurry to
    catch my 9.28 pm train at Tidel park. I got up a bus(19B) in Jain College
    at around 8.45 pm, and asked the conductor to give a ticket for tidel park
    stop. He said, the bus wont stop there, and he asked me to get down at
    signal if it stops there or else get down at stop next to tidel park. I was
    arguging with him that I am going daily with the same bus and get down in
    the tidel park stop. But he was keep on saying the same thing.. I got
    irritated with conductor response. Suddenly I remembered a complaint phone
    no.(9884301013) I read in one bus sometime back and noted down in my
    mobile. I called that no. and said about the incident that conductor is not
    stopping in the usual stop.

    The MTC representative (person at the other end) asked me to give the phone
    to the conductor. The conductor was not interested to talking with his
    official. The MTC rep. asked me the bus registration no. He enquired where
    is the bus at that time and I said it is in Kandhanchavadi. The MTC rep.
    said he will come in the line and talk to them. I was curious how he will
    come and catch the bus.

    After few mins. the wireless transmeter(to track the bus), near the driver
    in the bus started shouting... Driver stop the bus. Driver stop the bus in
    the left side of the road. Driver was not sure what is happening may be his
    first experience, for others(including me) it is the real first
    experience. The driver stopped the bus and started listening to the
    transmeter. The MTC rep. enquired why the bus is not stopping in tidel park
    stop. The driver said he stops in tidel park stop and in the previous trip
    also he has done. The rep. asked him then why the conductor is saying like
    that. He asked the conductor what is the issue. The conductor was
    speechless. The driver somehow managed the situation and supported the
    conductor by saying that the conductor was new to this route. The driver
    asked excuse for the incident and said he will stop in the Tidel Park stop

    The MTC rep. said he wanted to talk the passenger who called him. I went
    near the transmeter and spoke to the MTC rep. He said sorry for the
    incident happened and asked sorry on behalf of MTC. Everyone in the bus
    were surprised of things happening. I came back to my seat and I was so
    embarrassed as all were looking at me. Few passengers asked me what is the
    no. and whom I called. They also took the no. The bus stopped in Tidel Park
    stop then. After getting down I called the MTC rep. and said the bus
    stopped in the stopping.

    It was a nice experience for me and others who travelled in the bus,
    including driver and conductor and I was very shocked after this incident.
    Yes, nowadays good things are happening in government sector also and
    technology is used properly.""

    Complaint Phone no. for Chennai MTC bus: 9884301013,9445030516,9383337639
  • #5589
    This is really a great experience in MTC which one can ever get. Good action taken by you at the right time. Its nice that some government officials are working properly. Thanks for providing us with the complaint numbers. I hope for someone it will be useful.

    Practice makes perfect..

  • #5593
    Hard to believe. Happy to see this kind of developments in MTC. Hope they will extent to whole TN.
    Suresh Kumar R.
    Engal Vazhvum Engal Valamum Mangaadha Tamizh Endru Sangae Muzhanku

  • #5642
    Hi Ravi,

    Feeling great to hear that. And thanks for the complaint number.

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